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Last Updated: June 2026

At SiteNex AI, we specialize in digital products such as templates, AI tools, SEO systems, WordPress kits, and marketing resources. Due to the nature of digital goods, we maintain a clear and fair refund policy.

By purchasing from SiteNex AI, you agree to the terms outlined below.

1. Digital Product Nature

All products sold on SiteNex AI are digital and downloadable. Once a product is purchased and delivered, it cannot be returned like a physical item.

Because of this, all sales are generally considered final.

2. No Refund Policy (Standard Cases)

We do not offer refunds in the following situations:

  • You changed your mind after purchase
  • You did not read the product description properly
  • You expected features not listed on the product page
  • You lack technical knowledge to use the product
  • You no longer need the product after download

We strongly recommend reviewing all product details before purchasing.

3. Eligible Refund Situations

Refunds may be considered only in rare cases such as:

🔴 Technical Issues

If the product is completely non-functional and cannot be fixed or delivered properly.

🔴 Duplicate Purchase

If you accidentally purchased the same product more than once.

🔴 Non-Delivery

If you did not receive access to your purchased product due to a system error.

4. Refund Request Process

To request a refund (if eligible), please contact us at:

Email: support@sitenexai.com

Include the following details:

  • Full name
  • Email used for purchase
  • Order ID or payment receipt
  • Description of the issue

We will review your request within 3–5 business days.

5. Refund Approval Conditions

If your refund is approved:

  • Refunds will be processed through the original payment method
  • Processing time may take 5–10 business days depending on your payment provider

6. Chargebacks & Disputes

We encourage users to contact us first before raising a dispute or chargeback.

Unauthorized chargebacks may result in:

  • Suspension of account access
  • Blocking future purchases
  • Loss of product access rights

We always aim to resolve issues fairly and quickly.

7. Product Responsibility

SiteNex AI provides digital resources for educational and professional use. However:

  • We do not guarantee specific business results
  • Success depends on implementation and user effort
  • Products are tools, not guaranteed income systems

8. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with an updated date.

9. Contact Us

If you have any questions about refunds or payments, contact us:

Email: support@sitenexai.com
Website: https://go.sitenexai.com